Shipping Policy

National Pump Depot Shipping Policy

At National Pump Depot, we currently ship within the Continental United States, including Alaska and Hawaii. Most standard orders are shipped via UPS and Delta, while larger or palletized items may be sent via freight carrier. For detailed information on Shipping services, please contact our customer service.

Our typical handling time is 1 to 2 business days. We make every effort to process and ship orders as quickly as possible. Orders received by 12:00 PM Pacific Time are prioritized for same-day shipping, depending on stock availability. Orders placed after this time will typically ship the next business day.

Please note that some products are restricted from international shipping or may have special handling requirements.

If you are using a freight forwarding company, National Pump Depot is not responsible for any loss or damage once the items are handed off to the forwarder. Similarly, once a shipment has been picked up by UPS or a freight carrier, all claims for lost or damaged packages must be filed directly with the shipping provider.

For shipments to Alaska and Hawaii, we will provide an estimated delivery time upon request. Final shipping charges may vary depending on carrier rates at the time of shipment.

We offer free standard shipping within the United States on all orders. For international orders, a flat shipping rate of $199 applies, regardless of destination. If you require expedited shipping within the U.S. or internationally, additional charges may apply—please contact us for a custom quote based on your needs.

National Pump Depot is not responsible for any damage that occurs during return shipping. Customers are responsible for repackaging returns securely and filing any claims for loss or damage with the appropriate carrier.

For shipping questions or special requests, please contact us at sopport@nationalpumpdepot.com. We’re here to help.