Frequently Asked Questions
Can I pay for my order bank transfer?
Yes, in the Payment section of the Checkout, select the Bank Transfer option. You will receive an order confirmation via email with our account number. Once funds are received, your order will be processed
Can I receive my order within 3 – 4 days if faster delivery is needed?
If your item is in stock in the required quantity, we can ship directly to your local address for 5 – 7 day delivery. Additional shipping charges would apply (contact our customer service team)
Can I track my order?
Once the order has been dispatched, we will provide tracking number and courier details via email
Can you help me source an obsolete / discontinued part?
Yes, our focus on brands means we can have direct conversations with the manufacturer to either provide the direct replacement or a suitable alternative. And if none exists, we will let you know that too
Can you source brand parts not listed on your website?
Yes, if you see a brand listed on our website but cannot find the part number you need just send a request for quote. Please include any part number info that will help us to quote the correct item.
Do you keep local stock of your products?
All our goods ship from our US warehouse to your address. But in order to offer such a wide range of American-brand products, we do multiple weekly stock transfers from our US warehouse.
Forgotten your password?
Click on the forget password link in the Sign-in page. You will receive an email to the registered email address on the account with instructions to reset the password
Do you offer bulk quantity pricing?
Yes, for large quantity purchases we can offer improved pricing from the prices on our website. Contact us to request a quotation
Can I receive a tax invoice?
Yes, once your order is shipped, a copy of your tax invoice along with other documents will be sent to you via email.
How do I return an item?
If you need to return an item, we’re here to help. Returns are accepted within 30 days of delivery for most unused and unopened products. All returns must be authorized in advance—please contact us at support@nationalpumpdepot.com to request a Return Merchandise Authorization (RMA).
Items must be returned in original packaging and in resellable condition. Custom-built or special-order products may not be eligible for return. A restocking fee may apply depending on the manufacturer’s policy.
Refunds are processed within 7–10 business days after we receive and inspect the returned item. Shipping fees are non-refundable unless the return is due to our error.
If you have any questions, feel free to contact our support team. We're happy to assist.